Online Pharmacy Policy
We understand that there are many reasons our clients may want to purchase medications from online retailers or outside pharmacies. To assist you in making the most informed decision for your pet, we want to be very clear that we recommend that you purchase products only from a properly accredited and certified veterinary pharmacy. However, if you choose to procure medications from an outside source, we want to give you that option.
Clients who opt to obtain their pet’s medication from outside pharmacies will simply need to pick up a written prescription at OUR CLINIC. Elyson Animal Hospital will not process orders for medications or preventatives sent directly to us (via phone or fax) from online suppliers or from outside pharmacies. We absolutely support our client’s choice to choose where they obtain their pet’s medications and are happy to accommodate a request to do so.
Why did we institute this protocol? We did so for a few reasons listed below:
First, we are choosing as a clinic to spend our time focusing on taking care of our patients and clients instead of answering faxes and calling pharmacies. We are finding that some prescription refills are being prompted by the online pharmacy, not the pet owner, and this causes much confusion and is very time-consuming to identify.
Second, we feel it is better medicine with written documentation of an original prescription that is filled outside of our clinic. There are more concerns with the possibility of prescription errors when relaying information over the phone.
We understand that cost is a big reason that our clients purchase from outside pharmacies and online retailers. We do our very best to make our medications and preventatives affordable, and we routinely compare prices online to make sure that our prices are competitive. Most importantly, by purchasing directly from our clinic, you are supporting our family-owned business here in Katy. Rather than send your dollars off to a large corporation, we would hope that you would choose to support our small business and shop locally.
We would like to encourage our clients to order medications and preventatives directly from us through direct purchase at our clinic or from our own online store. Because our online store is part of our clinic infrastructure, you will not need a written prescription if you order this way. Our clinic and online store’s supply chain is 100% secure. From the time the medication is manufactured, all the way to when you are going to give it to your pet, it has been handled, stored, and packaged in compliance with manufacturer guidelines. The product you receive is guaranteed to be the name-brand medication in the proper dosage and packaging. Medications purchased directly from our online store and us are guaranteed by the product’s manufacturer and, most importantly by us, your pet’s veterinarian.
If you have any further questions about our protocol, please do not hesitate to contact us.
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